Terms of Service

Scheduled Services:
If the Customer is unable to attend a scheduled appointment, the Customer may cancel the appointment. Cancellations must occur no less than twenty-four (24) hours prior to the appointment time.  
 
Cancellations with >24 hour notice:
The Customer will be charged a minimum $25 cancellation fee for appointments cancelled greater than 24 hours prior to the scheduled appointment time.  The Company’s $25 cancellation fee is applied to each hour of services that are cancelled.  The Customer can cancel the appointment by accessing the link and following the directions as outlined in the session confirmation email that is sent by the Company’s third party scheduling provider.
 
In order for the customer to be considered for a partial refund for cancellations made more than twenty-four (24) hours prior to the scheduled appointment time, the Customer must complete the refund request form found on the CryptoKindie website at http://www.cryptokindie.com/customer-service.html
 
Refunds issued are at the discretion of the Company and are not guaranteed.  If a refund is approved and issued, the Customer will be refunded the original purchase price less the above named $25 cancellation fee charged for each hour of services cancelled.  The Company is under no obligation to provide this refund but will consider the circumstances for which the appointment was cancelled when evaluating refund requests for cancellations made greater than twenty-four (24) hours prior to the scheduled appointment time.  Refunds requests will be evaluated and processed within 30 days of request date.  The Customer will receive an email from the company outlining the determination of the refund request.  The Company is not liable for delays in refunds made by the payment processing company.
 
Any rescheduled sessions must be scheduled and completed within the schedule availability posted on the date of the cancellation.  CryptoKindie does not guarantee rescheduling availability as the appointment times available are dependent on the demand for services and consultant availability.  In the event that a client is not able to find an open appointment time at the time of appointment cancellation, the client forfeits the session and will not be offered a refund or additional opportunities to reschedule.
 
Cancelations with < 24 hour notice:
In the event that the Customer cancels a session less than twenty-four (24) hours prior to the scheduled appointment time, the Customer will not receive a refund nor will the Customer be guaranteed an opportunity to reschedule the appointment time.  The Company is under no obligation to offer rescheduling opportunities, however, if the Company elects to offer the Customer a rescheduling opportunity the Customer may be charged a drop-in fee of $39.
 
Under no circumstances is the Company or its staff obligated to cancel or reschedule appointments for the Customer.  The Customer may request such assistance which will be provided as a courtesy to the Customer when available.
 
Non-Scheduled Services:
Requests to cancel non-scheduled services may be made by the Customer by notifying the Company’s Billing Department.  Such requests can be made by emailing the request to billing@cryptokindie.com.  All requests for service cancellation must be made a minimum of 10 days prior to the renewal date of the service being cancelled. Failure to provide notice at least 10 days prior to the renewal date will result in a full billable monthly cycle prior to cancellation. Where all services are considered to be provided on a strictly prepaid basis, no prorated or partial refunds will be made. All outstanding invoices must be paid in full prior to requesting cancellation.
 
No-Show Policy
In the event the Customer does not attend an appointment and does not cancel the appointment prior to the scheduled appointment time, the Company considers it  a “no-show” appointment. No-shows impact the consultants who anticipate the session as well as other clients who could have been seen in the spot that was missed. The Company is under no obligation to issue refunds to Customers for no show appointments nor is the Company obligated to offer the Customer an opportunity to reschedule no show appointments.  In the event the Company does offer the Customer an opportunity to reschedule a no show appointment the Customer will be charged a drop-in fee of $39.

The Company has the right to suspend or restrict the Customers scheduling privileges and refuse any future services in the event of a no show appointment.
 
Expiration Policy
All sessions purchases, goods, services, or other sales are subject to our 6-month expiration.  Refunds for purchases made will not be issued.  The Company is under no obligation to provide services for purchases made greater than 180 days from purchase date.  It is the responsibility of the Customer to ensure that the services purchased are available within the expiration date prior to making a purchase.
 
Virtual Consulting Session Process

Scheduling & Payment
CryptoKindie uses Zoom for the Company’s virtual consulting sessions provided to the Customer.  In order to participate in virtual consulting sessions, the Customer must complete the CryptoKindie Intake Form which includes a link to the Terms of Service, outlined here, as well as the Legal Considerations and Risk Disclaimer as outlined below.  The Customer must agree to these Terms of Services as well as the Legal Considerations and Risk disclaimer in order to proceed to the third party scheduling website www.Calendly.com.  In order to complete the scheduling process with Calendly, the Customer must make the payment for services in full.  After the Customer has completed the CryptoKindie Intake Form, scheduled the session through Calendly and made the payment for services in full, the Customer will receive an email outlining the “Meeting Details.”

Connecting to Virtual Consulting Sessions
Prior to the scheduled session time, the Customer can connect to the meeting through the meeting link provided in the in the “Invitation” email.  Failure of the Customer to locate the “Invitation” email and/or access the meeting link prior to the Customer’s scheduled session does not obligate the Company to provide the customer with a refund.  The Customer is provided a courtesy “Meeting Preparation” email from the Company with instructions on how to connect.  It is the responsibility of the Customer to prepare for the meeting and address any connectivity issues prior to the meeting and before the twenty-four (24) hour cancellation deadline.
 
The Company offers virtual consulting sessions through Zoom as a courtesy to the Customer but is in no way obligated to provide session through virtual consulting platforms.  In the event that the Customer or a representative of the Company is unable to connect to virtually, a phone consultation will be provided.

The Company does not accommodate for technical difficulties on the Customer’s end.  It is the responsibility of the Customer to test all devices and connectivity platforms prior to the scheduled meeting time.  The Company is not obligated to provide customer support in addressing connectivity problems.

Delayed Consultation Sessions
The Company allows a ten (10) minute grace period to account for delays in meeting times for Customers, regardless of the reason for delay.  The Company is not obligated to provide a refund to the Customer for meetings delayed less than ten (10) minutes from the scheduled meeting time.
 
In the event the Customer is late, the Customer is required to email CryptoKindie support@cryptokindie.com to report the delay.  The Company does not guarantee that support staff will be available on demand before, during or after the Customer’s session time.  See Customer Service response times for details.  The Company’s consultant will wait on the meeting for ten (10) minutes in order to allow the customer to join the call or virtual session.  Should the Customer fail to connect to the meeting within ten (10) minutes time the session will be terminated and considered a no show.  Refunds will not be given for no show appointments.  See above "no show" terms for details.  If the Customer connects to the meeting within ten (10) minutes of the scheduled session start time, the meeting will continue as scheduled.  No additional time will be added to the consultation session time to accommodate for session delays due to Customer delay.  The Company is under no obligation to make further attempts to contact the Customer during times of meeting delay but may do so as a courtesy to the customer in the event a meeting is delayed.
 
In the event the Company’s representative has a delay in joining a session, the Customer agrees to wait on the line for ten (10) minutes to account for the Company’s grace period as outlined above before terminating the session.  Should the Company’s representative fail to join the meeting within ten minutes, the Customer will be offered a full refund in the amount of the original purchase price for the session.  Alternatively, the Customer may elect an opportunity to reschedule the session along with a complementary additional thirty (30) minutes of consultation time which can be scheduled within six (6) months of the original purchase date. 
 
In the event the Company’s representative is less than ten (10) minutes late to the meeting, the Customer will be given the opportunity to extend the meeting time by fifteen (15) minutes or will be given a complementary 15 minute consultation session which may be scheduled within six (6) months of the original purchase date.
 
In the event of any delays, the Customer can request a refund or complementary session, as outlined above, by submitting a Customer Service Request on the Website.

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Billing Errors
Customer acknowledges that the Company will make it's best effort to ensure that all invoices are correctly issued. However, should Customer note any possible errors, Customer agrees to notify our Billing department within 15 days of the issuance of the errant invoice. After 15 days, all invoices will be assumed to be correct, and no further billing adjustments will be made.
 
Billing Department Inquiries:  billing@cryptokindie.com
 
No Lease Implied
Customer acknowledges that the Company is providing a service, and no binding lease of physical equipment or real estate is in any way implied as part of this agreement.
 
Privacy Policy
Company will not sell, lease, borrow, give, or otherwise dispose of any type of customer provided information to any third party unless compelled to do so by law or in cooperation with any law enforcement investigation. Company reserves the right to collect and utilize any customer information, including, but not limited to email addresses and web site cookies, for internal tracking and/or marketing purposes.
 
Violation of Terms
Should Customer violate any of these terms, the Company will attempt to contact the customer by email or telephone before taking any action where avoidable. However, the Company will pursue whatever action is necessary to serve its best interest in these cases, even if that should necessitate the suspension or termination of Customer's services without any type of notification.
 
Complaint Response Times
The Company does not guarantee that support staff will be available on demand before, during or after the Customer’s session time.  Customer Service inquiries can be made by filling out the Customer Service Request Form.  Requests will be prioritizes at the discretion of the Company.  CryptoKindie makes no guarantee to complaint response times but does make every effort to address Customer requests in a timely manner, typically within 3-5 business days.